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FAQs
Diamonds and Jewellery
At Diava, we believe purchasing jewellery is an important decision influenced by various factors. Our goal is to be your family jeweller, accompanying you through all of life's milestones. Whether it's an engagement ring in natural diamonds or a tennis bracelet in lab-grown diamonds, we aim to be there for all your special moments.
Yes, all our natural diamonds are IGI certified and sourced from conflict-free regions.
Yes, all our jewellery is hallmarked, which is the global standard for gold certification. Every piece carries the BIS Hallmark, including gold purity and weight, which is visible to the naked eye. For diamonds, all natural and lab-grown diamonds above 1 carat come with an individual IGI certificate. For jewellery with diamonds under 1 carat, we provide an IGI certificate for the entire piece, detailing the diamonds' specifications.
All designs on our website can be ordered with either lab-grown or natural diamonds. The prices displayed are for lab-grown diamonds. Since natural diamonds vary widely in price, we prefer to consult with our customers to select the best stones that fit their needs.
Customizations
Yes, we specialize in custom designs, collaborating with our customers to bring their vision to life. Visit our “Customize” page for more details.
Yes, based on availability, we offer custom jewellery in silver and platinum as well.
Pricing and Payment Terms
Since most of our orders, except “Ready to Ship” items, are made to order, the final price is determined once the piece is completed. We provide an estimate before you place an order, which may vary by +/- 5% depending on the actual amount of gold and diamonds used.
You can choose between two payment options:
- Pay the full amount on our website. After the order is ready, we will reach out if there’s any additional payment or refund due.
- Alternatively, contact us via WhatsApp, phone, or email to pay 50% of the estimated price upfront, with the balance due once the order is complete.
Because most of our orders are made to order, the exact amount of gold and diamonds used is finalized after the product is completed. As a result, there may be a +/- 5% difference in the final billed amount. We will either refund the balance or request additional payment if necessary.
Shipping and Delivery
For ready-to-ship items, you can expect delivery within 3-4 days. For made-to-order items, the timelines depend on the complexity of the piece and can range from 2-3 weeks. We will keep you updated throughout the process.
Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. Please reach out to us on WhatsApp regarding international shipping.
In the rare event that your order is delayed or lost during shipping, we will work closely with our courier partners to resolve the issue as swiftly as possible. Rest assured, all orders are fully insured, meaning you are protected against any loss or damage during transit. We will either provide a replacement or initiate a full refund, depending on your preference. Our customer support team is here to assist you every step of the way to ensure a seamless resolution.
Miscellaneous
Lab-grown diamonds have a lower resale value due to market oversupply. However, we offer a buyback policy, where we will buy back the lab grown diamonds purchased from us at 80% of the prevailing market value. And we offer a buyback at 100% of the market value for natural diamonds. For more information, please refer to our lifetime buyback policy.